ROTTON PARK MEDICAL CENTRE
Our approach to your healthcare
Patient's rights and responsibilities
As a patient you have the right to:
a) be registered with a named doctor
b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent)
c) receive emergency care
d) receive appropriate drugs and medicines
e) be referred for specialist or second opinion if they and GP agrees
f) see your medical records or a copy, subject to certain laws
g) know that by law, everyone working for the NHS must keep the contents of your medical records private.
With this rights come responsibilities for the public. That means being:
a) courteous to staff at all times
b) as prompt as possible for all appointments
c) responsible for cancelling appointments in adequate time.
Who has access to patient information
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter. NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient to be held centrally.Please see the Privacy Notices on Home page.
Policy on violent or abusive patients
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we will exercise our right to take action to have them removed, immediately if necessary, from our list of patients. This practice fully participates with NHS England policy of Zero Tolerance.