ROTTON PARK MEDICAL CENTRE
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ROTTON PARK MEDICAL CENTRE
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Our approach to your healthcare Comments, suggestions, complaints
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Staff THE DOCTORS: Dr Inderjit S.
Marok (Male) BSc(Hons), BM (Southampton 1984), FPCert, FRCGP,
Minor Surgery List, Child Health Surveillance List Dr Parmjit K. Marok (Female) MBBS (London 2003), FRCGP, DRCOG, DCH, CIDC (Warwick), DFSRH
Watch presentation Dr Parmjit Marok GP Of The Year 2018 Award video Dr Shabir Mohamed
(Male) MB, ChB (Zimbabwe 1988), nMRCGP We also have doctors
in training grades from City Hospital and QE THE NURSES: Jaginder and Adele HCA (Health Care Assistant): Zakya Administrative staff: Lacey, Maninder, Sandeep, Anamaria Managers: Dr Parmjit K Marok and Dr Inderjit S Marok Welcome to the
Practice The surgery premises are newly built and were first occupied on the 1st October 1990. Prior to this, we occupied the doctor’s house next door on the corner of the road. The new building provides consulting rooms for three doctors, nursing staff, receptionists and attached staff. We offer a pleasant waiting area and easy access for the disabled and wheelchairs.We are part of i3 Primary Care Network (PCN). *********************************************************************************************************************************************************************************************************** During Covid 19 We are fully open for telephone and video consulting and face to face if clinically indicated following triage by the clinician. To contact us please call 0121 429 2683 or visit reception. Please be advised that all visitor on site MUST bring and wear a face covering to protect vulnerable patients from catching covid 19. If you feel more comfortable, you can access reception from the outside, via the reception hatch. To help with social distancing we have limited the number of seats in the waiting room and spread out our clinics. Please come alone to appointments and ask those with you to wait outside or in the car, unless you wish for them to accompany you into your appointment. 22.12.21 update -Following NHSE guidence: GP access leaflet for patients As part of our response to COVID-19 and in light of the increased transmissibility of the new variant, Omicron, we have made some key changes to how we are currently working. The measures described below are in line with national guidance and ensures we can continue to provide care whilst keeping our patients and staff safe. All appointments will now be telephone or video based first, with face-to-face appointments offered where there is a clinical need to do so. This helps to ensure that patients are only attending the practice in person if absolutely necessary, keeping everyone as safe as possible. When you call to book an appointment, you may be asked a series of questions around what you’re calling for. This will be to ensure you are directed to the most appropriate service or health professional for your condition, so please do provide as much detail as you can. For those who are invited to attend our practice in person, please be assured that we are continuing to follow strict infection control and social distancing measures to keep you as safe as possible. As part of this, we ask that you wear a face covering at all times whilst in the practice. If you have any COVID-19 symptoms, have received a positive PCR test result or if you meet the criteria for self-isolation, please do not attend. Given the significant demand our services are currently experiencing, and following the national ask to clinically prioritise the most urgent services such as vaccines, urgent care, immunisations, cancer and high risk patients, some of our routine services may not be available as quickly as you are used to. We apologise for any inconvenience but assure you that we are working hard to provide care in the safest and most effective ways. Don’t forget, you can download the NHS App - NHS (www.nhs.uk) or use online services for things like prescriptions or other
healthcare needs. You can also use 111.nhs.uk or call 111 for urgent
but non-life threatening concerns. Your local pharmacy is also
available to support with minor conditions or to provide further advice. These measures will be reviewed on a regular basis and as soon as it is safe to do so, we will return to offering more face-to-face appointments. We thank you for your patience. *********************************************************************************************************************************************************************************************************** How To See The
Doctor During
covid 19, all appointments
with the doctor are done via telephone or video consultation or face to
face. To make an appointment please telephone 0121 429
2683. To book a morning appointment call at 8am. To book an afternoon
appointment please call at 1pm. On the day appointments are given on a
first
come basis. Telephone appointment are available to book in advance. If you cannot keep your appointment please
inform
reception so that the appointment can be given to somebody else. To
protect
vulnerable patient accessing services on site, please do not book a
face to
face appointment if you have covid 19 symptoms (cough, temperature,
loss of
sense of taste or smell, runny nose, sore throat etc….). Instead book a
telephone consultation. The doctor will assess you over the phone and if you need a
face to face appointment, they will arrange this for you on site but in a
secure location, away from other patients. How to see The Nurse To see the nurse for childhood immunisations, adult immunisations
(flu, whopping cough for pregnant women, pneumococcal, shingles), b12
infections, dressings, diabetes foot checks, blood pressures, cervical smear
etc… please call the surgery on 0121 429 2683. Appointments are available to
book face to face reviews with nurse up to 2 weeks in advance. How to see the HCA The HCA is able to do wound care, blood pressure checks, weight
checks, flu injections, b12 infections, diabetic foot checks, NHS Health Checks
for over 40s and take blood. Appointments are available to book face to face
review with the HCA up to 2 weeks in advance. Chronic disease management If you have a chronic disease such as diabetes, hypertension, asthma, COPD etc… you will require a consultation with the Practice at least once a year (and in some cases several times a year). We offer chronic disease management as a team so different aspects of the care will be provided by different members of the team. When The Surgery Is Closed For advice ring NHS 111 or call into the walk in centre in
Boots Chemist in City Centre or Summerfield Primary Care
Centre for non-urgent problems that cannot wait until the surgery is open
again. For emergencies only, please telephone the surgery on 429
2683 when an answering machine will give you another number to call. This
service is for EMERGENCIES ONLY and should not be used if
the problem can wait until the surgery is next open. Home Visits Should only be requested if the patient is unable to attend the
surgery due to being housebound as a surgery consultation provides the best
condition for assessing and examining patients. Please make your request before
11.00am if possible. It would help if you could tell the receptionist the
nature of the problem so that the most urgent cases can be given priority. Test results and queries Its your responsibility to obtain, from the surgery, the
results of any tests you have had done. This is usually one week after tests
are done for most things, but some X rays and cervical smear results can take
longer. Results of blood tests, X rays etc should be obtained by patients by
telephoning reception after 11.00am. Prescriptions Some medications that you require to have regularly will be on your repeat medication list. Requests for repeat medication prescriptions must be made to reception by ticking which medication you need on the computer repeat prescription slip and dropping it off at reception or via your pharmacy. If you are shielding during covid 19, have covid 19 or covid 19 symptoms or are self isolated due to suspected or confirmed covid 19 contact, you can make the request for items on your repeat medication list over the phone by calling the surgery after 11am and speaking to the receptionist. You must allow up to 2 whole working days for them to be issued. You can download the NHS App - NHS (www.nhs.uk) to your smart phone, and once registered, you can securely order REPEAT prescritions. For medications NOT on the repeat list you need to follow the instructions below. Some medication that you require to have regularly will not be on
your repeat medication list but will instead be on your acute or past
medication list. If you believe that you do not need to have a consultation to
speak to the GP before getting the medication, then you may request this in
writing by using an acute or past medication request slip which is available
from reception. You must provide the full name and dose of the
medication. Please note reception staff cannot take requests for
medication on the acute or past medication list over the phone. The GP will
check your notes and decide if they can issue the medication without you having
a consultation with them first. You must allow up to 2 whole working days for
them to be issued. Please ensure that you have nominated a pharmacy of your choice to receive the electronic prescription from us. *********************************************************************************************************************************************************************************************************** Other clinics Antenatal Clinic: run by midwives at the Summerfield
Primary Care Centre. Health visitor: is at the Summerfield Primary Care
Centre. Improved access scheme appointments (IAS): 6.30-8pm weekdays
and at selected times at weekends via local GP HUBs where they will have access
to you GP medical records (ask reception for details)
Remember “Hands Face Space”.
Comments, suggestions and complaints These are welcome and can be made to the doctors, nurse,
receptionists, practice manager or dropped into reception. |
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