ROTTON PARK MEDICAL CENTRE

Home  

Useful Information

[Under Construction]

Practice Information

Doctors

The Practice Team

Services & Clinics

Our approach  to your healthcare

Need to register?

Comments,        suggestions,      complaints       

Violence and abuse

Access to Health Records  

Confidentiality

Facilities

Map & Travel info

   



Staff

THE DOCTORS:

Dr Inderjit S. Marok (Male) BSc(Hons), BM (Southampton 1984), FPCert, FRCGP, Minor Surgery List, Child Health Surveillance List

Dr Parmjit K. Marok (Female) MBBS (London 2003), FRCGP, DRCOG, DCH, CIDC (Warwick), DFSRH

        Watch presentation Dr Parmjit Marok GP Of The Year 2018 Award video

Dr Shabir Mohamed (Male)  MB, ChB  (Zimbabwe 1988), nMRCGP

We also have doctors in training grades from City Hospital and QE

THE NURSES:  Jaginder and  Adele 

HCA (Health Care Assistant):  Zakya

Administrative staff:  Lacey, Maninder, Sandeep, Anamaria

Managers:  Dr Parmjit K Marok and Dr Inderjit S Marok

Welcome to the Practice

The surgery premises are newly built and were first occupied on the 1st October 1990. Prior to this, we occupied the doctor’s house next door on the corner of the road. The new building provides consulting rooms for three doctors, nursing staff, receptionists and attached staff. We offer a pleasant waiting area and easy access for the disabled and wheelchairs.We are part of i3 Primary Care Network (PCN).

***********************************************************************************************************************************************************************************************************

During Covid 19

We are fully open for telephone and video consulting and face to face if clinically indicated following triage by the clinician. To contact us please call 0121 429 2683 or visit reception. Please be advised that all visitor on site MUST bring and wear a face covering to protect vulnerable patients from catching covid 19. If you feel more comfortable, you can access reception from the outside, via the reception hatch. To help with social distancing we have limited the number of seats in the waiting room and spread out our clinics. Please come alone to appointments and ask those with you to wait outside or in the car, unless you wish for them to accompany you into your appointment.  

22.12.21 update -Following NHSE guidence:  GP access leaflet for patients

As part of our response to COVID-19 and in light of the increased transmissibility of the new variant, Omicron, we have made some key changes to how we are currently working. The measures described below are in line with national guidance and ensures we can continue to provide care whilst keeping our patients and staff safe.

All appointments will now be telephone or video based first, with face-to-face appointments offered where there is a clinical need to do so. This helps to ensure that patients are only attending the practice in person if absolutely necessary, keeping everyone as safe as possible.

When you call to book an appointment, you may be asked a series of questions around what you’re calling for. This will be to ensure you are directed to the most appropriate service or health professional for your condition, so please do provide as much detail as you can.

For those who are invited to attend our practice in person, please be assured that we are continuing to follow strict infection control and social distancing measures to keep you as safe as possible. As part of this, we ask that you wear a face covering at all times whilst in the practice. If you have any COVID-19 symptoms, have received a positive PCR test result or if you meet the criteria for self-isolation, please do not attend.

Given the significant demand our services are currently experiencing, and following the national ask to clinically prioritise the most urgent services such as vaccines, urgent care, immunisations, cancer and high risk patients, some of our routine services may not be available as quickly as you are used to. We apologise for any inconvenience but assure you that we are working hard to provide care in the safest and most effective ways.

Don’t forget, you can download the NHS App - NHS (www.nhs.uk) or use online services for things like prescriptions or other healthcare needs. You can also use 111.nhs.uk or call 111 for urgent but non-life threatening concerns. Your local pharmacy is also available to support with minor conditions or to provide further advice.
For vaccine or COVID testing queries, you can call 119 where a trained call handler will be able to support you to book vaccine appointments, including boosters, or get a free PCR or lateral flow test. For more information on the services 119 provides visit the NHS website or for more information on vaccination clinics near you, visit the Birmingham and Solihull COVID vaccine website.

These measures will be reviewed on a regular basis and as soon as it is safe to do so, we will return to offering more face-to-face appointments. We thank you for your patience.

***********************************************************************************************************************************************************************************************************

How To See The Doctor 

During covid 19, all appointments with the doctor are done via telephone or video consultation or face to face. To make an appointment please telephone 0121 429 2683. To book a morning appointment call at 8am. To book an afternoon appointment please call at 1pm. On the day appointments are given on a first come basis. Telephone appointment are available to book in advance. If you cannot keep your appointment please inform reception so that the appointment can be given to somebody else. To protect vulnerable patient accessing services on site, please do not book a face to face appointment if you have covid 19 symptoms (cough, temperature, loss of sense of taste or smell, runny nose, sore throat etc….). Instead book a telephone consultation. The doctor will assess you over the phone and if you need a face to face appointment, they will arrange this for you on site but in a secure location, away from other patients.

How to see The Nurse

To see the nurse for childhood immunisations, adult immunisations (flu, whopping cough for pregnant women, pneumococcal, shingles), b12 infections, dressings, diabetes foot checks, blood pressures, cervical smear etc… please call the surgery on 0121 429 2683. Appointments are available to book face to face reviews with nurse up to 2 weeks in advance.

How to see the HCA

The HCA is able to do wound care, blood pressure checks, weight checks, flu injections, b12 infections, diabetic foot checks, NHS Health Checks for over 40s and take blood. Appointments are available to book face to face review with the HCA up to 2 weeks in advance.

***********************************************************************************************************************************************************************************************************

Chronic disease management

If you have a chronic disease such as diabetes, hypertension, asthma, COPD etc… you will require a consultation with the Practice at least once a year (and in some cases several times a year). We offer chronic disease management as a team so different aspects of the care will be provided by different members of the team.

When The Surgery Is Closed

For advice ring NHS 111 or call into the walk in centre in Boots Chemist in City Centre or Summerfield Primary Care Centre for non-urgent problems that cannot wait until the surgery is open again. For emergencies only, please telephone the surgery on 429 2683 when an answering machine will give you another number to call. This service is for EMERGENCIES ONLY and should not be used if the problem can wait until the surgery is next open.

Home Visits

Should only be requested if the patient is unable to attend the surgery due to being housebound as a surgery consultation provides the best condition for assessing and examining patients. Please make your request before 11.00am if possible. It would help if you could tell the receptionist the nature of the problem so that the most urgent cases can be given priority.

Test results and queries

Its your responsibility to obtain, from the surgery, the results of any tests you have had done. This is usually one week after tests are done for most things, but some X rays and cervical smear results can take longer. Results of blood tests, X rays etc should be obtained by patients by telephoning reception after 11.00am.

Prescriptions

Some medications  that you require to have regularly will be on your repeat medication list. Requests for repeat medication prescriptions must be made to reception  by ticking which medication you need on the computer repeat prescription slip and dropping it off at reception or via your pharmacy. If you are shielding during covid 19, have covid 19 or covid 19 symptoms or are self isolated due to suspected or confirmed covid 19 contact, you can make the request for items on your repeat medication list over the phone by calling the surgery after 11am and speaking to the receptionist. You must allow up to 2 whole working days for them to be issued.

You can download the NHS App - NHS (www.nhs.uk) to your smart phone, and once registered, you can securely order REPEAT prescritions. For medications NOT on the repeat list you need to follow the instructions below.

Some medication that you require to have regularly will not be on your repeat medication list but will instead be on your acute or past medication list. If you believe that you do not need to have a consultation to speak to the GP before getting the medication, then you may request this in writing by using an acute or past medication request slip which is available from reception. You must provide the full name and dose of the medication. Please note reception staff cannot take requests for medication on the acute or past medication list over the phone. The GP will check your notes and decide if they can issue the medication without you having a consultation with them first. You must allow up to 2 whole working days for them to be issued.

Please ensure that you have nominated a pharmacy of your choice to receive the electronic prescription from us.

***********************************************************************************************************************************************************************************************************

Other clinics

Antenatal Clinic: run by midwives at the Summerfield Primary Care Centre.

Health visitor: is at the Summerfield Primary Care Centre.

Improved access scheme appointments (IAS): 6.30-8pm weekdays and at selected times at weekends via local GP HUBs where they will have access to you GP medical records (ask reception for details)

 
Covid 19 infection control measures for onsite appointments:

Remember “Hands Face Space”.

"Each and every one of us has a responsibility to prevent the spread of coronavirus.  Wash hands, cover your face, make space."
  • We follow strict infection control measure to prevent the spread of covid 19.
  • Before any face to face appointment, you will be assessed for covid 19 symptoms and risk of asymptotic spreading of covid 19 (e.g. if anyone in your household or anyone you have close contact with  has symptoms or has tested positive or if you have been told to self-isolate by the NHS track and trace team
  • Only patients without confirmed or suspected covid 19 or without risk of symptomatic spread will be seen on site.
  • All adult patients who are not exempt from face covering will be required to wear a face covering on site. Patients are required to bring their own face covering with them to the appointment.
  • When you arrive for your appointment you will need to notify reception at the front door of your arrival. Please let the receptionist know if you will wait for the clinician outside or in the car. The clinician will come and collect you from the front door when they are ready for you. If you wait in your car, the clinician will call you to come to the front door when they are ready for you.
  • All staff will be wearing face masks and clinical staff who sees you will be wearing gloves and aprons.
  • All surfaces will be cleaned before and after your appointment
 

Comments, suggestions and complaints

These are welcome and can be made to the doctors, nurse, receptionists, practice manager or dropped into reception.

 

 


Last modified: 06.11.21